Privacy Policy
Updated January 1, 2024
At CASA DORA, we prioritise keeping your personal information safe and secure. This privacy policy outlines why we collect your data and how we use it to enhance your shopping experience with us.
Collection of Personal Information
We collect personal information directly when you interact with us. This includes information such as your name, contact details, delivery address, and product preferences. We may also collect information when you visit our website, including data collected through cookies, tags, and pixels. Rest assured that we will not use your data to spam you or sell it to third parties.
Using Personal Information
We use your personal information to provide you with our services, including offering products for sale, processing payments, and fulfilling your orders. Additionally, we use your data to keep you informed about new products, services, and promotions.
Device Information
We collect device information, such as web browser version, IP address, and interactions with our site, to ensure accurate website loading and to perform analytics to optimise our site. This information is collected automatically through cookies, log files, web beacons, tags, or pixels and may be shared with our processor, WooCommerce.
Advertising Behaviours
At CASA DORA, we may use your personal information to deliver targeted advertisements and marketing communications that we believe may interest you. We utilise Google Analytics and collaborate with advertising partners to gain insights into customer behaviour and personalise advertising content. You can learn more about how Google handles your Personal Information by clicking on this link.
To opt out of targeted advertising, you can take the following steps:
Sharing Personal Information
We share your personal information with service providers to help us provide our products and service to you. For example, we use WooCommerce to power our online store, payment processors, shipping providers and marketing partners. We may also share your data to comply with applicable laws and regulations or to protect our rights.
Marketing, Advertising, and Customer Insights
We may use and disclose your personal information to third parties, related companies, and trusted partners for the purposes of marketing, advertising, and personalised communications. We may create consumer insights by combining information about you from various sources. You can opt-out of receiving direct marketing communications from us through the provided opt-out link or by managing your preferences on digital platforms.
Security and Storage
We take reasonable steps to protect the security of your personal information, both in paper and electronic. Security measures are in place to protect customers personal information, including measures like encryption, firewalls, and regular monitoring. However, please note that no data transmission over the internet can be guaranteed to be completely secure.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information contact hello@casadora.com.au
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at hello@casadora.com.au to request deletion.
Accessing Links
Our website may contain links to third-party websites or apps. Please be aware that we are not responsible for the protection of your information on these platforms. We recommend reviewing the privacy policies of each third-party website or app you visit.
How to contact CASA DORA
To contact CASA DORA, you can reach out to us via email at hello@casadora.com.au. If you prefer to contact us in writing, you can send your correspondence to the following address:
CASA DORA Privacy Officer PO Box 30 TUMBULGUM NSW 2490 AUSTRALIA
If you have any additional questions or need more information about CASA DORA’s privacy practices, you can also use the provided email address to get in touch with us.
Complaints
In the event that you would like to make a complaint, you can follow the same process and contact CASA DORA through our email address. If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority. You can find information about your local data protection authority or CASA DORA’s supervisory authority here: https://www.oaic.gov.au/
Changes to this policy
At CASA DORA, we strive to keep our policies up to date with any changes in our practices or in accordance with operational, legal, or regulatory requirements. We understand the importance of transparency, and therefore, the most current version of this policy will always be readily available on our website. We encourage you to regularly visit our website to stay informed about any updates or modifications to the policy.
Thank you for choosing CASA DORA. Your privacy is our priority.
