Refund and Returns

Updated March 1, 2024

We want you to love your purchase, but if things don’t go as planned, we accept returns and exchanges within 30 days.

  • Contact Us: Email hello@casadora.com.au for prompt assistance.
  • Damaged Items: Report damaged, faulty, incorrect, or missing items immediately with photographic evidence and we will do our best to fix it.

Conditions of Returns

  • Products must be unused and in original packaging.

Return Process

  • You’re responsible for returns and exchange postage costs.
  • We arrange collection and shipping.
  • Refund (excluding shipping costs) applied to your original payment method within 3 working days upon inspection.

Please Note: Ony fully priced items are refundable, sale items are nonrefundable

Questions or Returns

Email hello@casadora.com.au for guidance on the process.

Important Note

  • Our returns policy is applicable to casadora.com.au purchases only.
  • For stockist purchases, contact them directly.

Terms and Conditions

  • Product images are guides only; check descriptions before ordering.
  • All products are inspected before shipment; inspect items upon delivery.
  • Claims for delivery damage must be recorded at the time of delivery.

Shop confidently with CASA DORA – Transforming Chaos into Chic with Stylish Storage Solutions!