Terms and Conditions

Updated January 1, 2024

 

  • Product images are guides only; check descriptions before ordering.
  • All products are inspected before shipment; inspect items upon delivery.
  • Claims for delivery damage must be recorded at the time of delivery.

Shop confidently with CASA DORA – Transforming Chaos into Chic with Stylish Storage Solutions!

First Dibs with CASA DORA’s Exclusive Preorder Storage Solutions!

What is Preorder? Anticipate the thrill of discovering new arrivals before they hit our shelves! Preorder allows you to secure your favourite items in advance. Place your order now, and we’ll ensure you don’t miss out on what you desire. Products available for preorder will be clearly marked with ‘preorder’ in the description, along with the expected dispatch date. We regularly update these details, keeping you informed about when to expect your new treasures.

Order Process:

  • Upon placing a preorder, you’ll receive an order confirmation immediately.
  • When your preorder is dispatched, a shipping notification will be sent, allowing you to track your package.
  • Due to the high volume of preorders, it may take a few days for the order to be despatched and for tracking to show activity. No need to worry – we’re on it!

Unpredictability & Communication: In these unpredictable times, we’ll keep you informed if anything changes along the way. Please note that shipping times, especially inter-state (we ship from Melbourne), may be slightly slower than usual.

Exclusively Preorder Items: If your order consists only of preorder items, they will be dispatched once the stock arrives.

Mixed Preorder and In-Stock Items: To save you additional shipping costs, we’ll wait until all items are in stock before dispatching your order. If you prefer your in-stock items sooner, please place them as a separate order.

At CASA DORA, we’re delighted to share in the excitement of discovering and securing your future favorited. Thank you for being a part of our journey!

Your Feedback Matters:

Your satisfaction is our priority. After receiving your order, we’d love to hear about your experience. Your feedback helps us improve and ensures that we continue to provide the best service. Look out for our customer feedback request and take a moment to share your thoughts with us.

CASA DORA Transforming Chaos into Chic with Stylish Storage Solutions. We prioritise delivering elegance to your doorstep. Our commitment to quality extends to ensuring your orders are handled with care and efficiency. Thank you for choosing us to enhance your living space.

Donna Martin & Associates PTY LTD trading as CASA DORA www.casadora.com.au